Never Again

Deer Garden Signatures 鹿園魚湯米線

6270 Fraser St Vancouver, BC (604) 322-6116 |

Deer Garden Signatures 鹿園魚湯米線 on Urbanspoon

I don't usually come here, but was in the neighbourhood and was so impressed with the Deer Garden in Richmond, I thought I'd give it a try. BAD IDEA.

I should have known from the moment I stepped in. We were waiting at the door for sometime before any of the waiter/waitress even noticed us. I thought maybe they ran out of tables but there were clearly empty tables yet to be filled. Because we were so hungry we quickly place our order ( 1 XO turnip cake, deep fried pork cutlet and 1 noodle) to share. The pork cutlet and turnip cake came out fast but the noodle took over 20 mins. Turns out or order was delivered to the wrong table ( the table next to us).

We didn't say anything assuming either:
A) Our noodles took longer to make or
B) The girl next to us ordered the same thing

After a good 10-15 mins of texting on her phone, the girl beside us finally decided to dig around in the bowl of noodles.
Just then, her actual order came, it was at this time that both the waiter and the girl noticed something was wrong.  us as there were 2 bowls of noodles at her table now.

Oh and I'm pretty sure the whole restaurant could hear because the waiter's voice was so loud we could even hear their private conversations.

Anyways, after they took "our" noodle in, they brought it back out in less than 5 mins!

So tell me, how did you remake my order in LESS THAN A MINUTE?

On top of that:
1. Our noodle was no longer hot, it was lukewarm
2. The noodles were getting soggy
3. There was limp cilantro (clearly it has been sitting in soup for too long)
4. There was no apology for the delay

Maybe they could have gotten away with it if the other person was sitting half way across the room, but we were sitting right next to her. WE WATCHED THE WHOLE PROCESS. 

If this happened to us, who knows if they've done the same to other customers...

Moreover, we had the hardest time asking for chilli and the waiter shouts across the room to the point where it was impossible for customers to have conversations. We had to ask 3 times before someone "remembered" to bring use the chilli.

The only time the waitresses were responsive is when they're waiting for you to pay.

Bottom line is, I will not be coming back here ever (not this specific Deer Garden at least.
My advice is, if you are craving Deer Garden, cross the bridge to Richmond or go to another branch.

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